Terms & Conditions

PAYMENTS:  Payment must be received in full before packing and postage.  Please take into consideration that Bank Transfers can take several days, we will confirm receipt of your payment when we receive it in our account. Please use Paypal if you require your order urgently as this payment is instant.

REMEMBER:  When making payments  include your name and transaction number - and ensure that the delivery address is correct if it differs from your Paypal registered address.

CANCELLATION: (Distance Selling Regulations 2000) In accordance with this Regulation you have a 14 day ´cooling off ` period and this we support fully.  However we do not cover return postage.  The items must be returned new and in their original packaging with the invoice.  The aim of this cooling off period is to give you an opportunity to examine the goods or services being offered, as they would have been when buying from a shop.  This means, the same as in a shop, you do not have the opportunity of actually using the item.  If an item is returned in the aforementioned condition, we will refund your money as soon as possible.  Refunds are made in the same manner as they were received i.e Paypal.  This cancellation period is not available to commercial buyers.  Prior to returning any item please advise us by email. WE DO NOT ACCEPT ITEMS THAT ARE SENT TO US UNANNOUNCED OR VIA COD.

Shipping charges are only refunded in case of defective product, damage during shipping or we make an error on the order or the item does not meet the description in our shop.

INVOICES - All items are despatched with an invoice:  Stuart Smith, THE TOOL BAR, Ctra Moraira Teulada 12b, 03724 Moraira, Alicante, España. 

WARRENTY & REPAIRS:  It is important that we know exactly what the problem is with your item - in the first instance contact us by email support@thetoolbar.net and give us a good description of your problem.  Please note that there is no warrenty on items that have been incorrectly used.  According to the problem and the item involved, we will probably ask you to return it to us for inspection (we do not cover the cost of the postage of returns)  IMPORTANT It must be returned with the original purchase invoice.  Please retain your invoice for goods purchased from us for the duration of their warrenty.   In the event that the fault is found to be a user fault and not a manufacturing fault you will be required to pay the return carriage and also the cost of any repairs undertaken.

SPECIAL ORDERS:  Some items are not held in our stocks in Spain - due to their size, specialist nature of the item  or large quantity orders.  These items can take up to 28 days delivery - they are clearly marked 28 day order items in their own special category.  In accordance with our normal terms and conditions these items must be paid for in full before packing and shipping (this includes shipping time from the manufacturer).  Before payment of your goods please wait for confirmation from us that the goods are available for shipment from the manufacturer.